The Society aims to deliver high quality adoption and fostering services. If anyone who receives one of our services is dissatisfied then we will encourage them to complain or to make suggestions about how we can improve. This is an effective way of monitoring the services we deliver and to make changes when necessary.
Whenever possible we would hope to resolve any problem speedily in an informal way but if this is not possible the following Complaints Procedure is designed to assist people who want to make a formal complaint about one of our services.
St. Andrew’s Children’s Society
7 Johns Place
Contact details are:
11 Riverside Drive
0345 600 9527
If you have any questions about how you can complain about a service the Society provides, please do not hesitate to contact any of our staff members who can help explain the process more fully and who will provide you with the necessary assistance.